Creating a Differentiated Service With a Mobile Customer Portal
Introduction
A Houston based well testing company was looking to differentiate its service from other competing well-testing labs. Capella was hired to propose ideas and investigate how such goals can be reached.
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A Well Testing Company Commitment to Customer Centric Service
Looking at the existing process, well test results are compiled into documents and sent to the clients using email. Reports are sent to the email on file for the work order requested. For the client, pulling historical results for a particular well can become a difficult hunt. The solution was to create an organized library of results and a customer-focused portal.
Clients can review realtime updates and status results of work-orders
Well analysis features directly into the client portal
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